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Frequently Asked Questions

What languages do you provide interpreters for?

Hawaii Interpreting Services provides American Sign Language interpretation and Real-time captioning services for Deaf, hard of hearing, and Deaf-blind people.

What are your office hours?

Our office hours are 8:30 am - 4:30pm Monday - Friday excluding holidays. Our online services are available 24 hours a day, however changes cannot be implemented until the start of the next business day.

Where can I find your Service Agreement?

Our Service Agreement is available upon request. Please email us to receive a copy.

Do you accept last minute or emergency requests?

If you have a last minute urgent request, please call our office and leave a detailed message. We are not currently set up to handle 24-hour emergency requests, however, we do our best to meet the urgency of your need.

If you have a non-emergency request, it is best to give at least two weeks advance notice. If you have any questions, call during our normal business hours and we will do our best to accommodate your circumstances.

I am an interpreter looking to move to Hawaii what do I need to know?

The State of Hawaii is fortunate to have many highly skilled interpreters. Please check the Interpreter/Captioner page to learn about the qualifications required.  You can also visit our Newcomers to Hawaii page for more general information.

How do I know the information I submit on your website is secure?

Hawaii Interpreting Services respects the security and privacy of its customers and service providers. We will never share your information without your permission. Information you submit via Gridcheck.com, our scheduling and management site, is secure and encrypted. Do not share your login information with anyone. Hawaii Interpreting Services will never ask for your username and password. You can find more information about Gridcheck here.

I am visiting Hawaii, how can I find out about local Deaf Community events?

There are a few places you can look for Deaf Community calendars. The Aloha State Association of the Deaf (affiliate of NAD) on Facebook may be able to help you. DeafNews Hawaii is also on Facebook, contact the moderator for more information. Signs of Self also has a Community Calendar open to all.

I need an interpreter. What are my rights to communication access?

Your access to communication is our top priority. The following links may help you.

I did not understand the interpreter provided to me.  What can I do to have a better experience in the future?

Hawaii Interpreting Services respects your right to complete communication access. Please update your online information regarding language and interpreter preferences. You can also contact HIS staff about specific concerns and future solutions.

Where can I find general information about the Deaf community in Hawaii?

Visit our Deaf Community Resources and Links.

What ethical standards are your service providers expected to abide by?

Interpreters who are members of the National Association of the Deaf (NAD) and the Registry of Interpreters of the Deaf (RID)  must abide by the Professional Code of Conduct. NAD-RID Code of Professional Conduct

Captioners certified by the National Court Reporters Association must abide by the NCRA Code of Ethics.

Interpreters and Captioners accepting Hawaii Interpreting Service requests are expected to abide by these tenets. If you have any concerns about an ethical situation please don't hesitate to call or email us.